Terms & Conditions

ERGONOMICEDGE TERMS AND CONDITIONS

Effective September 10, 2016 

THE FOLLOWING TERMS & CONDITIONS APPLY TO ALL ERGONOMICEDGE PRODUCTS. 

TERMS OF PAYMENT

Full payment is expected upon time of ordering. 



CREDIT POLICY

Ergonomicedge does not extend credit on purchases from our website.  



PURCHASE ORDERS

Purchase orders must include the following: “Bill To” and “Ship To” information—Company Name (Ship To company may be end user or installation company), Address, Telephone, Fax, Contact Person; End User Company Name; Requested Ship Date; Purchase Order Number; Special Delivery, Shipping and Packing Instructions (if applicable); Proper Discount Off Current List Price, Product Quantities and Full Model Numbers; and Total (List/Net). 



ORDER CHANGES AND CANCELLATIONS

All changes to or cancellations of orders placed with Ergonomicedge must be in writing and sent to Customer Service. Orders may be changed or cancelled without penalty if Ergonomicedge is notified at least two (2) weeks before the scheduled ship date for standard orders (under 250 units), or at least three (3) weeks before the scheduled ship date for large orders (250 units or more). Order changes or cancellations made less than two (2) weeks before the scheduled ship date for standard orders or less than three (3) weeks before the scheduled ship date for large orders will incur a minimum change/cancellation fee of 10% of net. Irrespective of when notified, changes or cancellations are not binding upon Ergonomicedge until Ergonomicedge issues a written acknowledgment of the change or cancellation. Order changes are defined as the deletion of line items; changes in style, color, quantity or requested ship date; or ship-to address changes. Order changes that result in a quantity reduction may be subject to an additional small order fee or adjustment in pricing. Under no circumstances will changes or cancellations be accepted on any custom fabric, special order or custom product orders. 



TAXES

Ergonomicedge list prices do not include sales tax. Customer is responsible to remit all such tax. Ergonomicedge requires a State Resale/Exemption Certification to be on file at its offices. Sales made without said Certificate will be charged the appropriate sales tax. 



PRICES

All discounts and list prices are subject to change without notice. Prices are those in effect at the time of order entry. If the requested shipment date is more than 90 days after the order date, Ergonomicedge reserves the right to price said order based on the published list price as of the shipment date. 


 

SHIPPING AND DELIVERY

All Ergonomicedge orders are acknowledged with a promise date (scheduled ship date) based on the product with the longest lead time. Large orders may increase standard lead times. Standard shipping charges will be billed to customer. Custom platform orders require 4 to 6 weeks. 

Seating orders, unless otherwise specified, will ship 4 to 6 weeks from the date of order. Unless otherwise contractually specified, Freedom and Liberty chairs will ship with the base and frame disassembled. Chairs can be easily assembled in seconds without use of tools. Blanket-wrapped shipping is available for full truckloads of 200 or more Freedom or Liberty Task and Conference chairs. Consult your Ergonomicedge representative for blanket-wrapped shipping requirements for Cinto and the Liberty Side Chair. 

Ship Sets: All products ordered on a single purchase order will be delivered together in a single ship set. To break a ship set, customers must indicate “Ship as Available” on the purchase order. Upon request, customer accounts may be defaulted to ship all orders on an as-available basis. 

DELIVERY SHORTAGES

Product shortages must be noted at the time of delivery and reported to the carrier for correction. Claims against Ergonomicedge for shortages, errors, etc., must be made in writing and within three (3) days of the date of delivery or customer waives its right to make such a claim. 

FREIGHT CLAIMS Ergonomicedge will file all F.O.B. destination claims. In order to receive credit, customer agrees to cooperate and assist in the procedures set out by the carrier and Ergonomicedge. 

 

EXTERNAL DAMAGE

If the shipping container shows any external damage, customer is instructed to refuse the product at time of delivery. If it is a multiple piece shipment, customer may refuse only the damaged items. Ergonomicedge will not issue full credit for returned product unless customer takes the following action steps: 

1.     Note damage on the delivery receipt at time of delivery.

2.      Refuse product at time of delivery.

3.     Contact Ergonomicedge Customer Service within 24 hours of the attempted delivery and advise them of the damage.

4.     Enter a chargeable replacement order; credit will be issued after the disposition of damaged product is determined. 



CONCEALED DAMAGE/LOSS

If customer determines that there is internal damage not visible at time of delivery, customer will retain all packaging materials and take the following action steps within fifteen (15) calendar days from the date of delivery: 

1.     Request inspection by calling local freight carrier to report damage.

2.     Retain merchandise in the original box.

3.     Call your Ergonomicedge Customer Service agent to provide order and product information.

4.     Get a copy of the inspection report from carrier.

5.     Enter a chargeable replacement order; credit will be issued after the disposition of damaged product is determined. 




RETURN AUTHORIZATIONS AND REFUSALS

All returned and non-damaged refused orders are subject to a five percent (5%) restocking fee. Seating and special order returns will not be accepted. Customer must request a Return Authorization through the Ergonomicedge Customer Service Department within 45 days of product receipt to return any product. If Ergonomicedge agrees to restock the product, customer must return it freight prepaid to Ergonomicedge, F.O.B., to the original shipping point or as otherwise instructed by Ergonomicedge Customer Service. If product is returned without a Return Authorization, Ergonomicedge will notify customer of the unauthorized return and customer must provide instructions for its disposition within one week thereafter. Failure of customer to respond within one week will result in Ergonomicedge’s right to dispose of the product with no credit. Return Authorizations expire sixty (60) days after the date of issue. If the returned product is not in resalable condition, customer will not receive credit for the return. Customer must promptly provide a purchase order or other acceptance of fees/credit reduction as required. 

 

WARRANTY

THE FOLLOWING WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND ALL OTHER WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. 

Ergonomicedge offers the following warranties: 



PRODUCT 

WARRANTY 

Customer’s Own Material (COM, COL)

 No Warranty 

CFL Light Bulbs 

1 Year, Single-Shift Warranty

Switch Mouse

 1 Year, 24/7 Warranty 

Artemide Tolomeo Light  

2 Year, 24/7 Warranty

Diffrient Light 

5 Years, 24/7 Warranty 

Fabric/Cushions

 5 Years, Single-Shift Warranty 

Element Light, Including Light Source

 10 Year, 24/7 Warranty

M4 & M7 Monitor Arms with Gas Cylinder Components 

10 Years, 24/7 Warranty