ERGONOMICEDGE
TERMS AND CONDITIONS
Effective September 10,
2016
THE FOLLOWING TERMS
& CONDITIONS APPLY TO ALL ERGONOMICEDGE PRODUCTS.
TERMS OF PAYMENT
Full payment is expected
upon time of ordering.
CREDIT POLICY
Ergonomicedge does not
extend credit on purchases from our website.
PURCHASE ORDERS
Purchase orders must
include the following: “Bill To” and “Ship To” information—Company Name (Ship
To company may be end user or installation company), Address, Telephone, Fax,
Contact Person; End User Company Name; Requested Ship Date; Purchase Order
Number; Special Delivery, Shipping and Packing Instructions (if applicable);
Proper Discount Off Current List Price, Product Quantities and Full Model
Numbers; and Total (List/Net).
ORDER CHANGES AND
CANCELLATIONS
All changes to or
cancellations of orders placed with Ergonomicedge must be in writing and sent
to Customer Service. Orders may be changed or cancelled without penalty if Ergonomicedge
is notified at least two (2) weeks before the scheduled ship date for standard
orders (under 250 units), or at least three (3) weeks before the scheduled ship
date for large orders (250 units or more). Order changes or cancellations made
less than two (2) weeks before the scheduled ship date for standard orders or
less than three (3) weeks before the scheduled ship date for large orders will
incur a minimum change/cancellation fee of 10% of net. Irrespective of when
notified, changes or cancellations are not binding upon Ergonomicedge until Ergonomicedge
issues a written acknowledgment of the change or cancellation. Order changes
are defined as the deletion of line items; changes in style, color, quantity or
requested ship date; or ship-to address changes. Order changes that result in a
quantity reduction may be subject to an additional small order fee or
adjustment in pricing. Under no circumstances will changes or
cancellations be accepted on any custom fabric, special order or custom product
orders.
TAXES
Ergonomicedge list
prices do not include sales tax. Customer is responsible to remit all such tax.
Ergonomicedge requires a State Resale/Exemption Certification to be on file at
its offices. Sales made without said Certificate will be charged the
appropriate sales tax.
PRICES
All discounts and list
prices are subject to change without notice. Prices are those in effect at the
time of order entry. If the requested shipment date is more than 90 days after
the order date, Ergonomicedge reserves the right to price said order based on
the published list price as of the shipment date.
SHIPPING AND DELIVERY
All Ergonomicedge orders
are acknowledged with a promise date (scheduled ship date) based on the product
with the longest lead time. Large orders may increase standard lead times.
Standard shipping charges will be billed to customer. Custom platform orders
require 4 to 6 weeks.
Seating orders, unless
otherwise specified, will ship 4 to 6 weeks from the date of order. Unless
otherwise contractually specified, Freedom and Liberty chairs will ship with
the base and frame disassembled. Chairs can be easily assembled in seconds
without use of tools. Blanket-wrapped shipping is available for full truckloads
of 200 or more Freedom or Liberty Task and Conference chairs. Consult your Ergonomicedge
representative for blanket-wrapped shipping requirements for Cinto and the
Liberty Side Chair.
Ship Sets: All products ordered on a single purchase order
will be delivered together in a single ship set. To break a ship set, customers
must indicate “Ship as Available” on the purchase order. Upon request, customer
accounts may be defaulted to ship all orders on an as-available basis.
DELIVERY SHORTAGES
Product shortages must
be noted at the time of delivery and reported to the carrier for correction.
Claims against Ergonomicedge for shortages, errors, etc., must be made in
writing and within three (3) days of the date of delivery or customer waives
its right to make such a claim.
FREIGHT CLAIMS Ergonomicedge
will file all F.O.B. destination claims. In order to receive credit, customer
agrees to cooperate and assist in the procedures set out by the carrier and Ergonomicedge.
EXTERNAL DAMAGE
If the shipping
container shows any external damage, customer is instructed to refuse the
product at time of delivery. If it is a multiple piece shipment, customer may
refuse only the damaged items. Ergonomicedge will not issue full credit for
returned product unless customer takes the following action steps:
1.
Note damage on the
delivery receipt at time of delivery.
2.
Refuse product at
time of delivery.
3.
Contact Ergonomicedge
Customer Service within 24 hours of the attempted delivery and advise them of
the damage.
4.
Enter a chargeable
replacement order; credit will be issued after the disposition of damaged
product is determined.
CONCEALED DAMAGE/LOSS
If customer determines
that there is internal damage not visible at time of delivery, customer will
retain all packaging materials and take the following action steps within
fifteen (15) calendar days from the date of delivery:
1.
Request inspection by
calling local freight carrier to report damage.
2.
Retain merchandise in
the original box.
3.
Call your Ergonomicedge
Customer Service agent to provide order and product information.
4.
Get a copy of the
inspection report from carrier.
5.
Enter a chargeable
replacement order; credit will be issued after the disposition of damaged
product is determined.
RETURN AUTHORIZATIONS
AND REFUSALS
All returned and
non-damaged refused orders are subject to a five percent (5%) restocking fee.
Seating and special order returns will not be accepted. Customer must request a
Return Authorization through the Ergonomicedge Customer Service Department
within 45 days of product receipt to return any product. If Ergonomicedge
agrees to restock the product, customer must return it freight prepaid to Ergonomicedge,
F.O.B., to the original shipping point or as otherwise instructed by Ergonomicedge
Customer Service. If product is returned without a Return Authorization, Ergonomicedge
will notify customer of the unauthorized return and customer must provide
instructions for its disposition within one week thereafter. Failure of
customer to respond within one week will result in Ergonomicedge’s right to
dispose of the product with no credit. Return Authorizations expire sixty (60)
days after the date of issue. If the returned product is not in resalable
condition, customer will not receive credit for the return. Customer must
promptly provide a purchase order or other acceptance of fees/credit reduction
as required.
WARRANTY
THE FOLLOWING WARRANTY
IS IN LIEU OF ALL OTHER WARRANTIES EXPRESS OR IMPLIED, INCLUDING, BUT NOT
LIMITED TO, THE IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE AND ALL OTHER WARRANTIES ARISING FROM COURSE OF DEALING OR
USAGE OF TRADE.
Ergonomicedge offers the
following warranties:
|
PRODUCT |
WARRANTY |
|
Customer’s Own Material (COM, COL) |
No Warranty |
|
CFL Light Bulbs |
1 Year, Single-Shift Warranty |
|
Switch Mouse |
1 Year, 24/7 Warranty |
|
Artemide Tolomeo Light |
2 Year, 24/7 Warranty |
|
Diffrient Light |
5 Years, 24/7 Warranty |
|
Fabric/Cushions |
5 Years, Single-Shift Warranty |
|
Element Light, Including Light Source |
10 Year, 24/7 Warranty |
|
M4 & M7 Monitor Arms with Gas Cylinder
Components |
10 Years, 24/7
Warranty |